ResolveComplaintDto

resolutionSummarystringrequired

Possible values: >= 10 characters and <= 5000 characters

customerAcceptancestring

Complaints Phase 2 gap 8 — Insurance Act §128 dispute workflow. Captured at resolve time so a subject's rejection of the resolution is a first-class signal for the reopen path.

Possible values: [accepted, disputed]

ResolveComplaintDto

{
  "resolutionSummary": "string",
  "customerAcceptance": "accepted"
}